Frequently Asked Questions
Everything you need to know about shopping at Matrix Warehouse Computers.
What are your delivery times and costs?
We offer nationwide shipping across South Africa. Delivery typically takes 2-5 business days depending on your location. Shipping costs are calculated at checkout based on the size of your order and your delivery address.
Do you offer technical support for purchased hardware?
Yes, our expert technical team is available to assist with hardware installations, troubleshooting, and driver updates for all products purchased through our online store or physical branches.
What is your return policy for faulty electronics?
We offer a standard 12-month manufacturer warranty on most electronic components. If a product is defective, you can return it within 7 days for an exchange or refund, provided it is in its original packaging.
Which payment methods do you accept?
We accept various secure payment options including Credit/Debit cards (Visa and Mastercard), Instant EFT via PayFast, and Mobicred for easy monthly installments.
Can I collect my order from a physical Matrix Warehouse branch?
Yes, we offer a 'Click and Collect' service. During checkout, you can select your nearest Matrix Warehouse branch for collection once your order has been processed and confirmed.
Are the products sold on your website brand new?
Absolutely. All products listed on our store are 100% authentic, brand new, and sourced directly from official manufacturers and authorized distributors.